Customer Account Manager Wanted

A leading industrial company is looking for a Strategic Customer Account Manager to manage ongoing relationships with existing customers, while providing professional service, supporting operational processes, and ensuring high satisfaction.

The role focuses on managing and operating the customer relationship and serves as a central link between the customer and internal organizational factors.

• Ongoing management of existing customer portfolios and preservation of long-term relationships.
• Accompanying orders and projects throughout the entire order lifecycle – from the intake stage to delivery.
• Ongoing coordination with internal departments: Production, Logistics, Procurement, Engineering, and Service.
• Understanding customer needs and providing professional, accurate, and timely responses.
• Handling inquiries, clarifications, and malfunctions, while providing efficient solutions and maintaining high satisfaction.
• Monitoring order status, deliveries, and timelines.
• Generating reports, operational control, and improving work processes.
• Identifying bottlenecks and improving processes in collaboration with relevant parties.

• Previous experience in account management / complex customer service – Mandatory.
• Very high level of English – Mandatory.
• High ability to manage, monitor, and control multiple tasks, details, and timelines.
• Order, organization, precision, and high attention to detail.
• High personal responsibility, independence, and the ability to advance tasks from end to end.
• Assertiveness, service orientation, and the ability to work with customers and internal interfaces.
• Ability to work in a dynamic environment with multiple interfaces and changes.
• Experience working in a technological production environment – Advantage.
• Experience working with ERP / Priority / Monday / Excel systems – Advantage.