Contact Center Specialist

«AyDI Bank» CJSC is looking for an experienced, motivated, and skilled candidate to fill the position of Specialist in the Contact Center Retail Customer Service Department, who will be responsible for performing the following duties:

Accepting applications from individual customers for opening, blocking, unblocking, closing, reissuing cards, and changing data,

Providing information to individual customers via telephone calls,

Handling inbound and outbound calls, serving customers through written communication, conducting video calls with customers, accepting applications for changing customer data based on video calls, and providing information,

Fulfilling callback orders received through remote communication channels,

Transferring and confirming funds sent via fast money transfer systems to customers' accounts,

Serving customers through the Bank's remote channels within the framework of the functions of the internal legal acts regulating the CC's activities,

Ensuring individual and team performance targets set by the Bank.

Higher education (students studying in higher education institutions will also be considered),

Knowledge of Russian and English languages,

Presence of relevant experience will be considered an advantage,

Computer skills,

Communication and teamwork skills,

Negotiation and problem-solving skills,

Punctuality and a sense of responsibility,

Ability to work in various situations and orient quickly,

Organizational skills:

After the successful completion of the probation period, the Bank offers its employees a wide package of benefits, specifically, medical insurance, a flexible bonus system, a corporate package to use sports club services, banking services on preferential terms, and more.