Sales Administration Manager M/F
Within the sales department, the Sales Administration Manager ensures the operational management and rigorous monitoring of the entire order processing chain. Acting as a true pivot between customers, internal departments, and the supply chain, the candidate guarantees service quality and contributes to the continuous optimization of company processes.
MAIN MISSIONS:
- Sales Management & Customer Relations
- Ensure the management and steering of multi-channel commercial operations.
- Enter and process customer orders in the IT tool.
- Control and update pricing conditions as well as promotional offers in the system.
- Ensure the correct application of product allocations and promotional operations.
- Logistics Coordination & Flows
- Monitor stock availability in close collaboration with the Supply Chain team.
- Organize, plan, and monitor shipments and deliveries in connection with the Logistics department.
- Take charge of billing follow-up.
- Manage the processing of disputes and customer complaints in consultation with the After-Sales Service manager.
- Steering, Projects & Continuous Improvement
- Monitor and analyze Key Performance Indicators (KPIs) of the Sales Administration activity.
- Propose and deploy improvement areas to optimize existing operational procedures.
- Actively participate in the ERP transition / change project.
You have at least three years of successful experience in a similar sales administration role, excluding apprenticeship paths. You must master the SAP software as well as the specificities inherent to different distribution networks. You practice fluent English to communicate effectively on a daily basis, both orally and in writing. Autonomous and rigorous, you are recognized for your excellent interpersonal skills and your ease in collaborating with various stakeholders. You possess a real analytical capacity allowing you to participate actively in the improvement of internal processes and the ERP transition. Finally, you demonstrate great proactivity in managing priorities and ensuring rigorous performance monitoring.