Shift Leader

Company Overview ICE & TIME is a Japan-inspired kakigori café in Tanjong Pagar, Singapore, crafting handmade shaved ice desserts with care and pride in every bowl served. “Purity takes time.”

Job Summary As Shift Leader, you will lead the team during shifts, manage station assignments, ensure quality service, and maintain food safety and cleanliness standards, reporting to the Store Manager and Owner.

Responsibilities

• Lead the team on shift by assigning crew to stations and coaching crew and new hires to maintain performance standards
• Perform all duties of a Full-Time Crew member and provide support at any station as needed
• Arrive in uniform and on time for shifts, briefing the team on daily priorities to ensure smooth operations
• Inspect quality, presentation, cleanliness, and food safety at every station and resolve issues immediately
• Handle guest questions and complaints calmly, escalating serious matters to the Store Manager
• Maintain accurate attendance and shift records to support operational tracking
• Complete closing procedures including cash-up, cleaning inspection, stock count, and securing the shop
• Stand for extended periods and handle equipment and stock safely throughout the shift

Requirements

• F&B experience, ideally as a lead or senior crew
• Calm, fair and clear when working with people
• Takes ownership of quality, cleanliness and food safety

Other Information Who can apply

• Singapore Citizens and Permanent Residents only

Work arrangement and pay

• Work 5 days a week, 1:00pm–11:00pm with a 1.5-hour break, totaling 42.5 hours weekly; closing tasks are completed within the shift
• Required to work Friday to Sunday; rest days fall Monday to Thursday
• Monthly salary of S$3,000 plus S$300 full-attendance allowance and S$300 Shift Leader responsibility allowance (up to S$3,600 total)
• Responsibility allowance is paid monthly if there are no failed food-safety or cleanliness inspections and no confirmed guest complaints attributable to you

Commitment

• Candidates should commit to at least 6 months to learn the craft and grow with the company