Technology & Sales Advisor (Tech Hero)

ICAP EMPLOYMENT SOLUTIONS, on behalf of a client, a leading company in the telecommunications sector, is seeking a Technology & Sales Advisor (Tech Hero).

As a Technical Sales Advisor, you will be the first point of contact for customers, providing technical support and integrated solutions for their services and devices. Through immediate and effective service, you will contribute to an excellent customer experience and the smooth operation of the store.

📍 Choose the store that suits you!

Available positions in the following areas (Chalandri, Nea Ionia, Omonoia, Agia Paraskevi, Nea Smyrni, The Mall of Athens) – Find the one closest to you.

Main Responsibilities:

• Understanding customer needs and providing solutions that meet their expectations
• Providing technical support to customers for mobile devices, services, and digital applications
• Diagnosing and resolving technical issues related to mobile, fixed telephony, and internet services
• Managing technical service requests and entering relevant information into the company's information systems
• Collaborating with the responsible teams for the effective resolution of technical issues and the provision of integrated solutions
• Providing personalized proposals and technical solutions based on each customer's needs
• Informing customers about new technologies, products, services, and available features
• Ensuring a high level of service, contributing to the immediate and effective resolution of customer requests

Required Qualifications:

• High School, IEK, AEI, or TEI graduate (studies in Informatics, Networks, Electronics, Telecommunications, or related subjects will be considered an additional asset)
• Previous experience in technical support, customer service, or a retail environment will be considered desirable
• Good knowledge and familiarity with mobile devices, operating systems (Android/iOS), and modern technologies
• Familiarity with the use of electronic computers, information systems, and digital applications
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills and a customer-centric approach
• Team spirit, responsibility, and organizational skills
• Willingness for continuous training and updates regarding new technologies and products
• Good knowledge of the English language

Benefits:

• Competitive remuneration and target achievement bonuses, which recognize and reward your personal contribution
• A supportive and modern working environment, where collaboration, respect, and work-life balance are key priorities
• Real opportunities for advancement, with a clear professional development plan and the possibility of taking on new roles within the organization
• Continuous training and skill development, with access to modern educational programs, tools, and certifications that enhance your professional career
• Exclusive privileges and special partner benefits, offering daily advantages and enhancing your experience as a team member

If your CV meets the requirements of the job position, we will contact you by phone to arrange a meeting.

*Every application is handled with responsibility and absolute confidentiality.

**In accordance with the European Union Pay Transparency Directive (EU) 2023/970, the salary range for the position will be disclosed to candidates by our consulting team during the initial telephone communication, before the start of the interview process.