Telephone Technical Support Representative

ICAP Employment Solutions, a leading company in providing human resources services and business solutions in Greece and Europe, is seeking Technical Support Employees on behalf of its client, a leading telecommunications provider.

Main Responsibilities Providing technical support to residential customers via incoming calls Managing requests regarding connectivity issues and telecommunications services Diagnosing and resolving technical problems in mobile and fixed telephony services, as well as broadband connections Guiding customers in restoring technical issues, aiming for immediate and effective service Recording and documenting incidents in internal information systems Ensuring a high level of service and a positive customer experience

Required Qualifications: Mandatory previous experience in a similar Technical Support position within the telecommunications industry Very good knowledge of computer operation Good knowledge of the English language (written and spoken) High School Diploma Ability to analyze and resolve technical problems Excellent communication skills and a customer-centric approach Team spirit and responsibility

Benefits: Full and paid training Competitive compensation package and performance-based bonuses Five-day employment, rotating 8-hour shifts on a 24-hour basis, according to a shift schedule Modern and dynamic work environment Opportunities for professional evolution and development

For any further information or clarification, you can contact us and a recruitment consultant will contact you. Every application is handled with responsibility and absolute confidentiality.