Customer Service Advisor for a Telecommunications Provider (Residential Customers)

ICAP Employment Solutions, as part of its partnership with a large and dynamic organization in the telecommunications sector, is seeking Business Customer Service Representatives to staff a corporate customer service team.

If you have developed communication skills, enjoy managing professional clients, and are looking for a stable professional opportunity with remote work possibilities, this position could be your next professional step.

📌 The Role

As a Business Customer Service Representative, you will be responsible for the daily service and management of corporate customer requests, contributing to the maintenance of a high level of professional relationship.

Main responsibilities:

• Telephone service and management of corporate customer (B2B) requests.
• Providing information regarding accounts, billing, contracts, and provided services.
• Investigating the needs of each corporate customer and effectively managing their requests.
• Managing and monitoring requests until their resolution.
• Informing and updating customer details in the CRM.

[Note: The original text says "Residential Customers" in the title but "Business/Corporate" in the body. I am translating exactly as written.]

• Recording all actions and communication with the customer.
• Collaborating with the relevant internal departments to resolve complex issues.
• Maintaining a high level of professional service and developing a relationship of trust with the corporate client base.

Required Qualifications:

• High School graduate.
• Previous experience in B2B Customer Service, Call Center, or telephone service will be considered an additional asset.
• Experience in a telecommunications or service provision environment will be appreciated.
• Very good communication and interpersonal skills.
• Customer-centric approach and professional behavior.
• Ability to manage multiple requests and priorities.
• Good knowledge of the English language.
• Very good computer skills and familiarity with CRM systems.
• Team spirit, responsibility, and consistency.
• Problem-solving orientation.

Benefits:

• Satisfactory compensation package.
• Monthly target achievement bonus.
• Paid training.
• Possibility of 100% remote work after the first 3 months.
• Modern and organized working environment.
• Professional growth prospects.
• Support and guidance throughout the collaboration.

We handle every application with responsibility and absolute confidentiality.

In accordance with the European Union Pay Transparency Directive (EU) 2023/970, the salary range for the position will be disclosed to candidates by our consulting team during the initial telephone communication, before the start of the interview process.