Customer Service Advisor For a Telecommunications Provider | Remote after 3 months

About the company

ICAP Employment Solutions, is seeking individuals on behalf of a telecommunications provider to staff two customer service teams for corporate changes and private customers.

Your tasks

The position involves

• Managing incoming customer calls regarding fixed telephony and Internet services.
• Customer service regarding billing issues, charges, payment extensions, and clarifications regarding their financial obligations.
• Providing information and guidance for the resolution of queries and problems related to customer services and accounts.

Requirements

If you have developed communication skills, enjoy managing professional customers, and are looking for a stable professional opportunity with remote work possibilities, this position could be your next professional step.

Required Qualifications

• Previous experience in customer service, via telephone, in-person, or via chat.
• Higher or undergraduate degree.
• Good oral communication in English.
• Basic familiarity with computer use.

What we offer

Benefits

• Fixed salary with increases based on experience and performance bonus.
• Special discount on personal account.
• Full remote work after the first 3 months, with the provision of necessary equipment.
• Shuttle service to and from work from Eleiona station.
• Paid training from the first day.
• Opportunities for professional evolution and growth.

Other

Every application is handled with responsibility and absolute confidentiality.

In accordance with the European Union Pay Transparency Directive (EU) 2023/970, the salary range for the position will be disclosed to candidates by our consulting team during the initial telephone communication, before the start of the interview process.