Emergency Call Handler | Marousi, Attica | Immediate Hiring

ICAP Outsourcing Solutions, a leader in the service provision sector, as part of the expansion of its activities, is looking for new members for its CONTACT CENTER customer service team on behalf of a partner, in the Marousi area. Responsibilities:

Recording of incidents and creation of files GPS forwarding and location detection Forwarding and coordination of calls, depending on the need Immediate response to emergency situations Required Qualifications: Management of situations with calmness Active listening and decisiveness Alertness and flexibility in shifts Very good knowledge of English (written and spoken) Knowledge of French will be appreciated Benefits: Indefinite term contract Excellent working environment Opportunities for professional development

Importance of the Role: This role is critical for the smooth and effective operation of the business and its services. The individuals who join this position will play a central role in the immediate and accurate management of emergency incidents, providing support and solutions in moments of crisis. The correct response and immediate action of these employees are essential to ensure the safety and quality of services to our customers. For this reason, their professional responsibility, calmness, and effectiveness will be of decisive importance.

If you possess the above qualifications and want to join a dynamic and supportive environment, send your CV today!