Senior Student Engagement & Development Manager

Senior Student Engagement & Development Manager

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for a Senior Student Engagement & Development Manager to join our team in Singapore .

Job Purpose

ICAEW is expanding its strategic presence in Singapore, and we are seeking a Senior Student Engagement & Development Manager to lead local operations, strengthen student and employer engagement, and elevate ICAEW's brand among young talent, members and regulatory partners.

This senior role is one of the three core pillars, alongside the Head of Singapore and Senior Business Development Manager, responsible for student recruitment, market attraction, member retention and collaborative engagement with regulators to support strong governance and professional standards in Singapore.

If you are operationally sharp, digitally fluent, and passionate about shaping the future of professional education, this role offers the opportunity to make a meaningful impact.

What you will be doing;

• Lead operations, ensuring seamless delivery across applications, examinations, authorised training employers (ATE), training providers and non-standard routes, while managing student, employer and member enquiries to high standards of relevance, reliability and timeliness, and maintaining accurate student data across systems.
• Activate ICAEW programmes and campaigns across digital channels with modern, youth-friendly messaging, working with the international team to maintain information across websites, portals and registration platforms, and configuring virtual event platforms for webinars, hybrid events and on-demand learning.
• Build relationships with firms, universities and regulators to grow ICAEW's presence, following up on leads for firms wishing to become an ATE to train ICAEW students, and supporting senior leadership in collaborative engagements with regulators and professional bodies to strengthen governance and uphold high professional standards.
• Consider avenues for student growth in Singapore, re-starting from 2027, and ensure current students are able to successfully convert to membership.
• Identify workflow issues early and coordinate technical escalation, extract and analyse student registration, engagement and conversion data, and maintain SOPs, documentation and operational backups.
• Drive continuous improvement by reviewing workflows to reduce manual work and errors, identifying underutilised digital capabilities and proposing enhancements, and contributing to the development and testing of new systems and products.

What you will need;

• Strong operational and digital aptitude.
• Excellent writing and communication skills.
• High customer service standards.
• Experience with CRM, databases and multiple systems; advanced Excel skills.
• Comfortable with websites, virtual event platforms and troubleshooting workflow issues.
• Proactive, anticipatory and solutions driven.
• Digitally savvy, especially across youth-oriented channels (Instagram, TikTok, LinkedIn).
• Confident in stakeholder engagement across seniority levels.
• Collaborative and structured, able to work seamlessly with senior leadership.

You naturally think: "What needs to happen for our students, partners and regulators to experience ICAEW as an attractive, modern and digitally relevant qualification for young talent in Singapore?"

What you can expect from us;

We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind:

• A strong pension contribution from us of up to 9%
• Private medical cover with AXA (where eligible), alongside a healthcare cash plan
• Life assurance at 4x your salary
• 24 - 27 days' holiday depending on length of service, plus Christmas closure and the option to buy or sell extra days
• Hybrid working to help you find the right balance
• Everyday savings through gym discounts, travel loans, and retail perks
• Enhanced family leave, including up to 6 months on full pay
• Ongoing wellbeing support, including access to CABA
• A paid day each year to volunteer for a cause that matters to you

It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below.

Additional Information

We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible