Customer support specialist | German/English

Ibooben Development is currently seeking a skilled German and English-speaking Customer Support Specialist (Middle and evening shifts) to deliver personalized assistance through online chat, phone calls, and email.

Provide support through online chat, phone calls and email;

Handle incoming requests from customers and deal with problems;

Follow up with customers to make sure that they are satisfied with a particular service;

Build sustainable relationship of trust through open and interactive communication;

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;

Follow communication procedures, guidelines and policies;

Advice on company information;

Inform customers of deals and promotions;

Communicate and coordinate with internal departments;

Identify and escalate issues to management; 

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;

Conduct an ongoing registration of customer requests and accomplishments or any other outcomes.

Excellent knowledge of German and English languages

University degree

in the progress of study is acceptable

Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community

Detail-oriented

Ability to stay positive in stressful situations

Strong troubleshooting skills

Please note: The job requires flexibility in working hours, including DAY, EVENING shifts. Availability for 5 SHIFTS per week, 8 hours per day, with 2 offs per week on random days.