Tier 1 Technical Support Representative for Roeto
Machine translation — original language: Hebrew.Show original
Roeto is a leading system in Israel for managing pension and financial customer data, providing services to private customers through insurance agents and institutional bodies. The company was acquired by the investment house IBI about two years ago and employs approximately 20 employees.
Location: Kolbo Shalom, Tel Aviv.
As part of the role:
- Integration into a small and unique team
- Providing remote technical support to the company's customers (agents and agencies)
- Diagnosis and identification of technical faults
- Managing user permissions in the system
Full-time position, Sunday to Thursday, 9:00-18:00
What will you receive from us?
- High-level technological work environment
- Pampering welfare conditions - health insurance, Ten Bis, Keren Hishtalmut, company vacations, gifts on holidays and personal events
- Many opportunities to learn and advance in a stable, growing, and super interesting company
Job Requirements:
- Previous experience (one - two years) in technical support/technological customer service - Mandatory
- Basic knowledge of networks / operating systems – Mandatory
- Good command of English (reading and writing) – Mandatory
- Relevant certification – Advantage
- Familiarity with the insurance world – Advantage
Personal Skills:
- Ability to quickly learn new systems and tools
- Ability to work in a team
- High service orientation