Associate - Teller (Garissa)

Roles & Responsibilities

Process customer transactions:Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures.

Process in-house cheques:Verify and process in-house cheques to ensure legitimate, accurate, and timely payments.

Receive outward cheques, VAT and PAYE payments:Accept and validate cheque and tax-related payments, ensuring correct documentation and processing.

Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security.

Carry out daily call backs and filing; Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls.

Cross- sell the Bank’s products:Identify customer needs and promote suitable banking products and services to enhance customer value and business growth.

Handle customer enquiries:Provide prompt, professional assistance and resolve customer questions, concerns, and service requests.

Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits