Administrative Support & E-Learning Educational Program Management Officer
Position: Administrative Support & Management of e-Learning Educational Programs
Location: Hybrid Work Model (On-site & Remote)
Employment Type: Full-time
Job Description
A Scientific & Educational Organization is seeking a dynamic and organized individual to support the administrative and academic operation of its e-learning programs. The position involves the management of educational programs and overall support for students at all stages of their studies, from enrollment to completion of their studies.
The ideal candidate will have experience or familiarity with the management of electronic courses and educational programs and will act as the primary point of contact between students, instructors, and administrative services.
Key Responsibilities
🔹Educational Program Management
- Supporting the operation and coordination of e-learning programs through management platforms
- Monitoring enrollments, ensuring timely and correct course flow
- Resolving technical and administrative issues related to the operation of the programs
🔹Financial Control & Instructor Management via ELKE
- Processing and auditing instructor payments for participants
- Collaborating with the ELKE of higher education institutions for the management of financial matters and the smooth flow of transactions
- Maintaining records of financial outstanding items and updating interested parties
🔹Communication & Student Support
- Communicating with prospective and enrolled students regarding inquiries, enrollments, payment procedures, and support throughout the duration of the program
- Providing information and guidance regarding courses, program structure, and study requirements
- Managing requests and problems that may arise during the educational process
🔹 Collaboration with the Academic & Administrative Team
- Continuous communication with instructors for the smooth operation of courses
- Supporting the administrative team in the development of new educational initiatives
- Participating in the optimization of processes for a better user experience for students and instructors
Required Qualifications:
- Degree in the field of Administration, Education, Finance, or a related subject
- Experience or familiarity with e-learning educational program management
- Good knowledge of educational program management platforms (or willingness to learn)
- Previous experience with the ELKE of higher education institutions or experience in postgraduate program management (secretariat)
- Ability to manage and serve students, providing clear and immediate answers
- Excellent communication and organizational skills
- Ability to work in a hybrid environment (combination of teleworking and office work)
- Good knowledge of MS Office (Excel, Word, Outlook) and general management tools
- Excellent knowledge of the English language (knowledge of other languages is appreciated)
Benefits:
- Hybrid work environment with the possibility of combining teleworking and physical presence
- Development opportunities in the field of educational management
- Opportunity to participate in new and innovative educational programs
- Collaboration with academics and specialized professionals in the field of education and scientific research
- If you are interested in the position, you can send your CV.
- We look forward to meeting you!