receptionist, hotel

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Work setting:

Hospitality industry. Staff accommodation available. Hotel, motel, resort. Rural area. Remote location. Willing to relocate.

Tasks:

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Computer and technology knowledge:

• Multi-line switchboard.
• Word processing software.
• Central reservation system (CRS).
• Spreadsheet.
• Internet.

Security and safety:

Criminal record check.

Transportation/travel information:

Own transportation. Willing to travel.

Personal suitability:

• Client focus.
• Dependability.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Judgement.
• Organized.
• Reliability.
• Team player.

Screening questions:

1. Are you available for shift or on-call work?.
2. Are you available to start on the date listed in the job posting?.
3. Do you have experience working in this field?.

Employment terms options:

Early morning. Evening.

Experience:

1 year to less than 2 years.

Employment terms options:

Shift. Morning. Night. On call. To be determined. Day. Weekend. Overtime available.

Other benefits:

Free parking available. Learning/training paid by employer. On-site housing options.