Hotel Manager - Playas de Tijuana

Responsabilidades

Supervise, coordinate, and lead the guest service team, including reception, housekeeping, maintenance, food and beverages, among other departments, to guarantee a comprehensive and seamless experience. Ensure compliance with service procedures and maintain the excellence standards established by the company. Ensure that all operations comply with health, safety, licensing, and other applicable legal regulations. Plan, organize, and execute projects aimed at continuously improving the guest experience. Supervise that check-in, check-out, reservations, and billing processes are carried out efficiently and without errors, following the procedures established by the company. Maintain an active and visible presence in service areas to supervise operations and receive direct feedback from guests. Attend to and resolve guest complaints, requests, and concerns quickly, professionally, and effectively, seeking to guarantee their satisfaction and loyalty. Monitor and manage guest feedback, including surveys and reviews, and propose continuous improvement actions. Prepare daily reports on service performance, customer feedback, and satisfaction metrics. Promote a culture of exceptional service within the team and act as an example of hospitality and professionalism. Lead periodic meetings with department heads to align objectives, follow up on results, and resolve operational problems. Perform periodic inspections of the facilities to ensure they are clean, safe, and in optimal working condition.

Requisitos

• English mandatory.
• Experience in the hotel sector.
• Previous experience in managerial or supervisory positions.
• Excellent leadership, organization, communication, and customer service skills.

Beneficios

• Savings fund.
• Option for an indefinite contract.
• Dining service.
• Company phone.
• Free uniforms.
• Grocery vouchers.

Postulación

If you are interested in the vacancy, leave your telephone number in a message through Computrabajo so we can contact you.

Requerimientos

• Minimum education: Higher education - Bachelor's degree
• 3 years of experience
• Languages: English
• Age: between 30 and 55 years
• Knowledge: Team management, Problem solving, Decision making, Personnel management, Operations, Procedures, Reception, Supervision

Palabras clave

residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan