Mobile Installation and Configuration Expert

The Mission

Under the direct supervision of general management, this strategic role serves as a technical pivot between market needs, sales forces, and engineering departments.

Operational responsibilities:

Technical assistance management:

• Manage complex requests (levels 2 and 3) for a diverse clientele, both nationally and abroad.
• Take charge of the qualification and processing of incidents via dedicated ticketing systems.
• Diagnose anomalies, deploy necessary fixes, or escalate issues to the design teams.
• Guide users in the configuration and optimal use of data reporting systems.
• Streamline exchanges between end users and internal technical departments.
• Contribute to the optimization of support processes and the structuring of the technical knowledge base.

Solution deployment and integration:

• Supervise the implementation and configuration of onboard devices within client fleets.
• Conduct commissioning phases, including compliance testing and on-site operational validation.
• Resolve hardware failures, network connectivity issues, and software errors.

Project engineering and product evolution:

• Support sales teams in studying and understanding client expectations.
• Ensure complete follow-up of new accounts, from the initialization phase to production.
• Participate in R&D initiatives and experimentation phases for new tracking and positioning tools.
• Synthesize field feedback to feed the product roadmap and promote continuous improvement.

Profile Sought

Our client, a major player operating in high-value technical markets, is looking for an operational profile to strengthen its mobile technical support teams.

Profile sought:

• You possess confirmed technical expertise, acquired through higher education in electrical engineering or significant experience in the maintenance and installation of complex equipment (heavy industry, specialized mobility, or handling equipment sectors).
• Your mastery of electrical diagnostics is proven. You are familiar with communicating system architectures, data transmission protocols, and remote monitoring tools.
• Possessing an autonomous and methodical temperament, you place partner satisfaction at the heart of your priorities.
• Fluency in English is indispensable for operating in a multicultural context.

Conditions:

• Position requiring frequent geographic mobility on an international scale.
• Valid driver's license required.

Required Skills and Experience

Please provide a job description and an ideal profile so that I can generate the key requirements.

The Company

This world leader in services dedicated to airport infrastructure and ground support equipment operates at the intersection of technical engineering and complex asset management. With a solid financial foundation and a workforce exceeding 200 employees, this structure deploys its expertise through an extensive geographic network, combining operational proximity and international reach.

The organization acts as a strategic partner for airport operators and airlines, optimizing the performance and longevity of their equipment fleets. Its scope of action covers the entire equipment lifecycle:

• Preventive, curative maintenance, and technical refurbishment.
• Financing, leasing, and flexible rental management solutions.
• Management and optimization of complex fleets.
• Modernization and retrofit programs.
• Support for energy transition and fleet electrification.
• Valuation and trading of second-hand equipment.
• Consulting expertise for operational efficiency.

Relying on an intervention force composed of specialized engineers and technicians, this entity guarantees immediate reactivity in the field. Whether it involves targeted interventions or the complete outsourcing of fleet management, the approach is based on sharp technical mastery and the ability to accompany the technological mutations of the aviation sector.

In summary, this group positions itself as an essential player for the management, transformation, and economic viability of ground support equipment, combining a global vision with rigorous local execution.

Possible Work Location(s)

Roissy-en-France, France

Required Experience

4 year(s)

Required Education

BTS / DUT

Required Skills

service oriented / Internet Des Objets (Iot) / Pannes / Qualité De Services

Required Languages

English