Door to Door Operations Manager

Location: Nuevo Laredo, Tamaulipas Modality: On-site Schedule: Monday to Friday from 9:00 a.m. to 7:00 p.m. | Saturdays from 9:00 a.m. to 1:00 p.m. Salary: $71,889.61 MXN gross monthly + superior benefits

Position Summary

An important company in the transport sector is looking for a Door to Door Operations Manager, responsible for directing the operation of the business unit, ensuring the fulfillment of profitability, service, and business growth objectives. They will be responsible for managing the work team, strengthening relationships with clients and US carriers, supervising key business indicators, and guaranteeing the correct implementation of new clients.

Main Responsibilities

• Direct the operation of the Door to Door business unit.
• Ensure fulfillment of profitability and service level objectives.
• Manage, develop, and lead the work team.
• Manage relationships with American clients and carriers.
• Coordinate the implementation of new clients (Kick Off).
• Follow up on the existing client portfolio.
• Supervise performance indicators (KPIs).
• Follow up on billing and collection processes.
• Lead continuous improvement projects.

Requirements

• Completed Bachelor's degree in Logistics, International Trade, Business Administration, Industrial Engineering, or a related field.
• Minimum 3 years of experience as an Operations Manager, Logistics Manager, Door to Door Manager, or a similar position within the transport or international logistics sector.
• Indispensable experience in land transport, logistics, or freight forwarding companies with Mexico – United States operations.
• Experience leading multidisciplinary teams.
• Experience managing client accounts and business indicators (KPIs).
• Advanced English (spoken and written) is indispensable.
• Having a valid Laser Visa is desirable.
• Availability to travel to the United States.
• Must have a personal car.

Knowledge

• Door to Door (D2D) operation.
• National and international land transport.
• Client portfolio management.
• Development of commercial strategies and profitability.
• Implementation of new clients (Kick Off).
• Billing and collection.
• Negotiation with American carriers.
• Management of indicators (KPIs).
• Continuous improvement and process development.
• Personnel management and development.

Skills

• Leadership.
• Negotiation.
• Effective communication.
• Strategic planning.
• Organization.
• Problem solving.
• Decision making.
• Proactivity and initiative.
• Teamwork.
• Customer orientation.
• Results orientation.
• Availability of schedule and for travel.

Tools

• Excel (90%).
• Outlook (85%).
• PowerPoint (80%).
• ERP / TMS for transport.
• CRM.
• Power BI (desirable).
• Operational tracking and reporting systems.

Benefits

• Savings fund.
• Grocery vouchers.
• Quarterly variable compensation (equivalent to up to 4 months of salary, according to company profit and employee performance).

Requirements

• Minimum education: Higher education - Bachelor's degree
• 3 years of experience
• Languages: English
• Availability to travel: Yes

Keywords

lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, operations, operaciones