Senior Engineer – Level 2 Lead | Systems SME & Incident Owner
Must-have:AzureCloudSecuritySeniorLead
Looking for a strong L2 Lead / Infrastructure SME to take ownership of critical incidents, complex environments and technical problem management.
JOB DESCRIPTION:
- Lead major incidents and high-impact IT outages
- Drive deep technical troubleshooting & RCA
- Own problem management and eliminate recurring issues
- Act as the escalation bridge between customers, vendors and technical teams
- Oversee Windows Server, network, security, cloud & infrastructure operations
- Provide advanced Microsoft 365 / Azure AD support
- Support firewall, VPN, virtualisation and backup environments
- Plan and execute complex infrastructure changes
- Develop runbooks, standards and technical procedures
- Coordinate security hardening and incident response activities
- Mentor L2 engineers and guide L1 leads
- Provide technical input for service reviews and improvement plans
DESCRIPTION:
- Diploma / Degree in IT, Computer Science or equivalent
- 5–10 years infrastructure / IT operations experience
- Strong Windows Server, Active Directory / Azure AD & Microsoft 365 knowledge
- Good understanding of networking, firewall & VPN environments
- Experience with major incident management & RCA
- Strong customer/vendor management skills
- Comfortable leading technical teams during critical incidents
- Good PowerShell / Bash and automation mindset
- Nice to have: Microsoft role-based certifications, ITIL, Fortinet / Sophos / Palo Alto certifications or equivalent.
Ideal for: A Senior Infrastructure / Systems Engineer ready to become the technical owner and escalation point for critical customer environments.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542