Junior Engineer (Level 1) - Frontline IT Support

JOB DESCRIPTION Provide Level 1 helpdesk & end-user support Troubleshoot PCs, laptops, printers & mobile devices Support Windows / basic macOS issues Assist with Microsoft 365, Outlook & Teams Troubleshoot Wi-Fi, LAN & VPN connectivity Handle password resets, account unlocks & MFA support Perform basic antivirus / security checks Support device setup, tagging & asset inventory Log and update tickets accurately Escalate more complex issues to L2 REQUIREMENTS 0–2 years IT support experience Fresh graduates / candidates with internship or part-time IT support experience welcome Good troubleshooting & communication skills Customer-service oriented and willing to learn Able to work in a fast-paced support environment Nice to have: CompTIA A+, ITIL Foundation or Microsoft 365 Fundamentals If you’re looking for a role where you can build a strong foundation in IT support, this could be your next step! Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542