Import Customer Service - Ocean

1. Coordinate with the Sales team to prepare/update quotations according to customer requirements
2. Plan and coordinate import shipments to ensure they meet scheduled timelines
3. Coordinate with customers, shipping lines, overseas agents, and relevant agencies
4. Track shipment status and continuously update information to customers
5. Prepare import documents and submit them to the Customs Clearance team to prepare for customs formalities
6. Control and monitor expenses related to imports
7. Follow up on expenses from shipping lines/agents such as D/O, Demurrage, Detention, and prepare documents for D/O exchange
8. Plan product delivery and coordinate with the transportation team
9. Take care of and provide professional service to customers to ensure maximum satisfaction
10. Perform other duties as assigned

Work Location BFZ Building, Suvarnabhumi Airport Free Zone

Qualifications: No gender restriction Age 23-45 years old No education restriction 1+ years of experience in Import Ocean Customer Service / Logistics / Freight Forwarder Experience in handling various types of import goods will be specially considered Knowledge of Import License documentation Able to communicate in English (Read/Write/Speak) Good coordination and problem-solving skills Able to work under pressure and manage time effectively Service-minded and able to work as a team