Team Leader (m/f/d) Customer Service (Technician - Mechanical Engineering (Design)/Bachelor Professional in Technology)

Your Tasks

• Functional and disciplinary leadership of our employees in Customer Service
• Ensuring smooth processes in the coordination of customer service assignments (machine repairs, installations, and maintenance)
• Support in personnel deployment planning as well as in the provision of operating resources for employees
• Continuous development of service processes

Your Profile

• Completed technical training (e.g., as (m/f/d) Kfz-Mechatroniker, Industriemechaniker, Mechatroniker, Konstruktionsmechaniker etc.) with further training, e.g., as a staatlich geprüfter Techniker, Meister, or alternatively a completed degree (Bachelor / Bachelor Professional / Master / Diplom)
• Organizational skills, confident customer interaction, and technical understanding
• Leadership experience and very good English skills
• Strong customer and service orientation

Our Offer

• Family-run company with flat hierarchies and short decision-making paths
• Individual and thorough induction as well as targeted development
• Attractive benefits (profit sharing, pension scheme, subsidized canteen, and much more)
• Comprehensive health management