Client Manager - CIB Client Servicing (with Italian)

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Acting as a single point of contact, you will be responsible for introducing new customers to become active clients of the bank as well as enabling selected range of products for existing customers What we offer The pay range for this role is 9742 PLN - 12000 PLN (monthly, gross). Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance. We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN). Cafeteria platform Employee assistance program Additional contributions to PPK scheme Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking

Daily tasks

• End to End management and coordination of a customer activation journey
• Being the operational point of contact for Clients for all process requirements
• Support for Customers and Relationship Managers, as well as internal teams in the existing to bank space
• Understanding clients’ needs and fitting them into internal rules, local and international regulations
• Managing pipeline of customer requests and making sure they are processed according to all internal and customer deadlines
• Building and maintaining strong network outside own function to support customer needs

Requirements

What you need to have to succeed in this role Proven experience of excellent Customer service, proactively looking for innovative ways to improve service delivered to Customers Pro-active and business orientated with ability to prioritize and manage conflicting requests Showing resilience to work under pressure Communicating, influencing and negotiating effectively with customers and internal teams Bachelor’s degree or equivalent professional qualification in banking / finance / economics / similar field Strong interpersonal skills with highly developed capacity to influence others Excellent command of English and Italian (verbal and written) Additional language is an asset (verbal and written)

Must have: Degree