HOSTEL AND RECEPTION MANAGER

Job description:

• Managing the daily operations of the hostel to ensure smooth and efficient work;
• Taking care of the appearance, cleanliness, and maintenance of the facility;
• Proposing the annual work plan, occupancy plan, revenue and expenditure plan, and the plan for current and investment maintenance of the hostel;
• Controlling the execution of planned goals and tasks; responsibility for maximizing revenue while simultaneously controlling costs;
• Developing, implementing, and monitoring operating procedures to maintain high service standards;
• Managing reservations, occupancy, and guest inquiries to maximize guest satisfaction and business results;
• Proposing prices for hostel services, discounts, and promotions;
• Active work on the sale of the hostel's accommodation capacities;
• Hiring, training, supervising, and providing support to the team of employees and occasional volunteers;
• Encouraging and developing a positive team culture oriented towards service excellence, responsibility, and guest satisfaction;
• Taking care of guest safety, fulfilling their special requests, and resolving complaints;
• Active participation in the daily work of the hostel and team activities, including performing tasks related to facility maintenance, working at the reception, and offering food and drinks;
• Taking care of administrative and cashier duties.

The employer seeks:

• Interest in the field of youth travel and tourism;
• A proactive approach to work and engagement, a desire for constant progress in providing services that always put the guest and their positive hostel experience first;
• Excellent knowledge of the English language (spoken and written), an additional foreign language is an advantage;
• Basic IT skills (ideally knowledge of the Microsoft Office suite) – ability to use Microsoft Word, Outlook, and Excel;
• Experience in hospitality or service industries, including management and providing quality service (desirable) – previous experience working in a hostel or other accommodation facilities will be considered a great advantage;
• Ability to handle various pressures, including periods of increased workload – excellent time management, ability to prioritize in a dynamic environment;
• Excellent service and communication skills with guests;
• Effective problem-solving and handling of challenges;
• Experience in team management – ability to lead and manage staff and provide guidance to team members (desirable);
• High level of precision in maintaining documentation and records;
• Category B driver's license (desirable);
• Flexibility regarding weekend work is necessary, depending on business needs.

Interested candidates can apply by sending a CV and a short motivation letter highlighting the skills they consider key to successfully performing this job. Applications should be sent exclusively via email to: info@hicroatia.com with the subject line: voditelj – HI Rijeka. Shortlisted candidates will be invited for an interview.