Customer Service Officer - Supply Chain| East & West | Up to $2400
📍 Location
East / West
⏰ Working Hours
- 5-day work week
- Monday to Friday
- Office Hours
🌟 Benefits
- AWS (13th Month Bonus)
- Performance Bonus
- Annual Salary Review
- Medical & Dental Benefits
- Annual Leave
- Training & Career Development Opportunities
- Stable MNC working environment
Key Responsibilities
Act as the primary point of contact for customers, handling enquiries related to orders, deliveries, and shipment status. Process customer orders accurately and coordinate with internal teams to ensure timely fulfilment. Liaise with warehouse, transport, and operations teams to ensure smooth execution of daily logistics activities. Monitor shipments and proactively resolve delivery or service-related issues. Prepare and maintain shipping documents, reports, and system records. Handle customer feedback and complaints professionally while ensuring prompt resolution. Coordinate with internal and external stakeholders to meet customer requirements and service levels. Ensure compliance with company procedures and service standards. Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Requirements
- Diploma, NITEC, or equivalent qualification.
- Minimum 1–3 years of customer service experience in logistics, warehousing, freight forwarding, or supply chain.
- Fresh graduates with relevant internship experience are welcome to apply.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office applications.
- Strong organisational skills with excellent attention to detail.
- Able to multitask and thrive in a fast-paced environment.
- Customer-oriented, proactive, and a strong team player.
📩 Apply Now
Send your resume (MSWord format) to:
- 📱 WhatsApp / Telegram: 8509 0409
Please include your availability, notice period and expected salary in your application. Only shortlisted candidates will be notified.
Annie Hoang(R25158747) CREW by HRnet |HRnet Ventures Pte Ltd EA24C2435