CUSTOMER SERVICE ASSOCIATE – LUXURY WATCH BRAND | $3000 + AWS + VB (1-2 months)

💰 Salary: Up to $3,000/month + 13th Month AWS 🎁 Variable Bonus: 1–2 months 📅 Working Hours: 5-day work week 📍 Singapore

About the Role Join a prestigious Swiss luxury watch brand as a Customer Service Associate within the After-Sales Service team. You will be the key point of contact for customers, providing professional assistance and ensuring a seamless service experience.

Key Responsibilities

• Handle customer enquiries via phone and email.
• Provide accurate information on watch models, features, pricing, warranties and services.
• Assist customers with product care, maintenance and usage guidance.
• Maintain accurate customer and service records in the CRM system.
• Handle and resolve customer complaints professionally and promptly.
• Coordinate with internal teams overseas on repairs and after-sales matters.
• Support general administrative duties within the department.
• Perform other duties as assigned by the Customer Service Manager.

Requirements

• Prior experience in luxury retail, watches, premium brands or customer service is preferred.
• Excellent communication and interpersonal skills.
• Patient, empathetic and professional when handling customers.
• Strong problem-solving and customer service mindset.
• Well-organised with the ability to manage multiple tasks.
• Proactive team player with a positive attitude.
• Passion for luxury watches will be an advantage.

📩 Apply Now

Send your resume (MSWord format) to: 📱 WhatsApp / Telegram: 8509 0409 Please include your availability, notice period and expected salary in your application. Only shortlisted candidates will be notified.

Annie Hoang(R25158747) CREW by HRnet |HRnet Ventures Pte Ltd EA24C2435