Service Operation Lead

Role and Responsibilities Supervise a team of technicians and customer service staff, and plan daily workload

Diagnose, repair and test equipment, and step in hands-on where needed

Record faults and repair findings to support product quality

Assess warranty claims in the workshop and on site

Oversee spare parts sales, purchasing and stock levels, including regular stock checks

Partner with finance on parts pricing

Advise customers on product use and troubleshooting

Support and upskill external service partners and resellers

Support the sales team at customer events and product demos

Keep service paperwork accurate, including job orders, quotes and invoices

Track service performance and improve turnaround times and customer experience

Make occasional customer site visits within Singapore

Requirements Engineering diploma or above, preferably mechanical

5+ years in after-sales service or repair, including team leadership

Background in machinery or other electromechanical equipment

Strong Excel skills; ERP or SAP experience a plus

Clear communicator who makes sound decisions

Valid driving licence