Trade Finance Officer

Key Responsibilities:

Supporting efficient execution of offshored processes, adhering to service level agreements, and quality standards:

• Managing application forms and/or documents reception activities for all offshored products.
• Supporting the robust transaction monitoring and reconciliation mechanism where adherence to service levels is key.
• Collaborate with offshore teams and internal stakeholders.
• Support in operational incidents tracking to enable prompt resolution to issues faced.
• Strong awareness on policies and procedures for trade products.
• Proactively manage business continuity and operational resiliency.
• Identify risks associated with offshored processes and escalate for further investigation.
• Participate in periodic service / process agreement reviews.

Managing and mitigating risks associated with documents handling:

• Adhere to internal controls of offshored processes.
• Ensure offshored processes are compliant with regulatory frameworks.
• Participate in department’s risk assessment activities.
• Manage documents handling and control activities in a timely and efficient manner.
• Support internal/external/regulatory audits in a timely and efficient manner.
• Identify processes improvements to align with new regulatory requirements and/or changes to the internal risk control framework.
• Adhere to matters on AML and compliance.
• Identify key risks associated with operational incidents; initiate fixing root causes to reduce incidents over time.
• Initiate ideas towards digitization/paperless processing.

Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience:

• Coordinate communication between Shared Service Centre and relevant stakeholders to efficiently address customer queries.
• Adhere to framework designed to monitor customer service standards and initiate continuous improvements.

Requirements:

• 2-3 years of Trade Finance Operations experience.
• Good end-to-end knowledge of Trade products, includes BG/Supply Chain Finance / Open Account products /ARP.
• Possess sound understanding of trade operational processes.
• Good understanding of UCP600, ISBP, URC522, ISP98, Incoterms and relevant rules.
• Ability to work effectively in a fast-paced and constantly changing environment.
• Able to manage multiple priorities and tight deadlines.
• Strong ownership and accountability.
• Ability to work effectively with Shared Service Centres and internal stakeholders.
• Ability to manage document controls accurately and efficiently.
• Ability to support transaction monitoring and SLA tracking.
• Ability to follow up on outstanding issues and drive timely resolution.
• Customer-oriented mindset when handling enquiries and exceptions.
• Ability to adhere to policies, procedures, and control frameworks.