Contract Bank FXIT Production Support (Site Reliability Engineer)

Job description: Incident Management &Post Mortems: Rapidly respond to production incidents affecting the trading platform with data-driven decision-making, minimizing downtime and financial impact. This includes identifying, investigating, and resolving application/infrastructure issues, ensuring timely and concise communication updates, and leading root cause analysis with blameless post-mortems. Drive strategic follow-ups and automation opportunities to reduce repeat occurrences of issues. Availability, Monitoring& Automation: Maintain the overall availability of the trading platform. Enhance application health monitoring, implement automation to reduce manual intervention, and improve system resilience, with a key focus on conducting and observing Start of Week/Day checks and acting on monitoring alerts. Set up new and maintain existing monitoring environments, and maintain oversight of high-profile technology processes, particularly those relating to exchange obligations. Change & Release Management: Implement application releases and maintain oversight of infrastructure patching schedules (may include some Out of Hours activities). Enforce and adhere to change management policies. Disaster Recovery &Business Continuity: Actively participate in Disaster Recovery &Business Continuity Plan exercises (may include some Out of Hours activities). Collaboration & Project Support: Partner with development teams, Project Managers, and Functional Business Analysts to design, deploy, and introduce new functionality and enhancements to the trading platform, ensuring fault-tolerant, scalable solutions aligned with business goals. Respond to user queries and requests in a timely manner. Governance &Compliance: Enforce and adhere to incident and problem management policies, as well as bank-specific non-financial risk frameworks. Mentorship & Continuous Improvement: Support the growth of junior team members and promote a culture of engineering excellence and continuous improvement. Actively participate in local, regional, and global process improvement initiatives. Wider Technology & Bank Initiatives: Engage in wider Technology & Bank-wide initiatives such as Engineering Days, Hackathons, Volunteering, Lunch and Learns, Data Science challenges, and Employee Resource Group events. Requirements: A bachelor's degree or higher, preferably in the field of Science, Technology, Engineering or Mathematics (STEM). 5yrs+ proven industry experience in a Production Support, Site Reliability Engineer, or DevOps role within a Trading or Financial Services Environment. Mandatory Skill Familiarity with Agile software development concepts and wider processes within the Software Development Life Cycle. Strong technical skills in Linux/Unix systems, SQL, shell scripting, and programming languages such as Python, Java, etc. Strong experience with monitoring and observability tools(Prometheus, Grafana, Splunk, Geneos, Open Telemetry). Familiarity with cloud platforms, containerization (e.g., Kubernetes, Docker), and CI/CD pipelines. Have a strong understanding of the trade lifecycle and fundamental trading systems. Knowledge of FX products or any other asset classes. Self-motivated, proactive in nature, and ability to work independently; as well as collaboratively in a global organization. Preferable skills/experiences A problem solver who thrives in high-pressure environments and balances technical expertise with business insight. Strong communicator, capable of discussing complex technical issues to a range of stakeholders. Deep understanding of the critical role support plays in a large, complex technology divisions within financial organizations. Passionate about automation, with hands-on experience inbuilding tools that reduce manual effort and operational risk. An accomplished technical professional that leads by example.