Program Delivery and Learning Experience Manager

Responsibilities:

Review and adapt curricula to align with learner and employer needs

Develop program delivery plans, calendars, assessments and student milestones

Support instructor selection, onboarding and readiness

Coordinate classes, workshops, materials, equipment and assessments

Observe teaching sessions and provide feedback and coaching to instructors

Track student attendance, performance, progression and completion

Establish consistent assessment and competency standards

Monitor the overall learner experience and student feedback

Maintain quality assurance records and documentation

Prepare dashboards and reports on program and student performance

Identify performance gaps and implement continuous improvements

Collaborate with internal teams and external training partners

Requirements:

A minimum of 5–7 years’ relevant experience in program delivery, academic operations, TVET, workforce development, learning and development, education quality assurance or a related field

Experience translating existing curricula or training frameworks into structured delivery plans

Experience monitoring instructor/facilitator performance and providing feedback or coaching

Strong understanding of learner assessment, competency measurement and performance tracking

Experience managing multiple courses, cohorts, instructors or delivery partners

Strong analytical, communication, documentation and stakeholder-management skills

Bachelor’s degree in Education, Curriculum & Instruction, Educational Management, a technical discipline, Social Sciences or a related field

Experience in TVET, apprenticeships, skills training or employer-led learning is strongly preferred