Coordinator Customer Service Processes / Key User Dispatching

At Hoval, pleasant temperatures come first – and have for 80 years. Our customers in heating and air conditioning technology rely on first-class solutions and excellent service – in Austria and worldwide. Because at Hoval, we love what we do!

Would you like to be part of the Hoval family? We are expanding our team. 1 Coordinator Customer Service Processes / Key User Dispatching. As Coordinator for Customer Service Processes and Dispatching, you will take on a central role in our service organization. You will be the specialist contact person for our digital dispatching tool, accompany the introduction and further development of the successor system, and actively help shape our service and dispatching processes.

Your Tasks

• You are the specialist Key User for our digital dispatching tool

• You support users with questions regarding digital appointment and route planning

• You accompany the customer service organization in the planning of maintenance orders

• You collect requirements from practical application and contribute them to the further development of the tool and processes

• You analyze processes, identify optimization potential, and develop improvements together with the specialist departments

• You coordinate tests, document results, and support roll-outs of new functions

• You create documentation, training materials, and work instructions

• You conduct user training and support employees with new ways of working

• You work closely with customer service, IT, process managers, and international specialist departments

Your Profile

• Completed commercial or technical training

• Professional experience in customer service, service back office, dispatching, process coordination, or a similar function

• Enjoyment of digital tools and fast familiarization with new applications

• Process-oriented thinking and a good understanding of processes in a service environment

• Structured, independent, and solution-oriented way of working

• Strong communication skills and enjoyment in supporting users and passing on knowledge

• Good English skills in speaking and writing

• Experience with ERP, service, or planning tools is an advantage

Our Offer

• 4.5-day week with a start to the weekend on Friday afternoon

• Possibility to work up to 50% from home office

• Comprehensive training and a supportive team

• Responsible interface function with scope for design

• Versatile tasks and development opportunities

• Appreciative working environment with room for new ideas

• Canteen with Hoval subsidy

• Free parking and good public transport connections

• Subsidy for the KlimaTicket

• Regular company and team events

• Appropriate training and further education

An appropriate salary

For this position, we offer a monthly gross salary starting from EUR 3,200.-. Depending on qualifications and relevant professional experience, a market-based overpayment is provided.

This position will be filled via a PRE-SELECTION PROCEDURE by the AMS WELS.

Please send your application documents by e-mail to: sfu.wels_13@ams.at

Please state the ORDER NUMBER *17390611*.

If suitable, your application documents will be forwarded. The minimum remuneration for the position as Coordinator Customer Service Processes / Key User Dispatching is EUR 3,200.00 gross per month based on full-time employment. Willingness to provide overpayment.