OPERATIONS SUPERVISOR – MALE BATHING & CHANGING AREAS

Key Responsibilities

Daily Operations: Oversee daily operations, coordinate staff rosters and allocate resources to ensure smooth service delivery. Maintain order within the assigned areas and respond promptly to operational issues.

Team Supervision & Training: Lead and coach the service team. Conduct onboarding and ongoing training on service standards, operating procedures and safety. Monitor grooming, service etiquette and staff performance, while encouraging teamwork.

Guest Experience: Carry out regular service inspections, gather guest feedback and identify improvements. Handle complaints professionally, resolve concerns promptly and protect guest privacy.

Hygiene & Cleanliness: Implement cleaning and disinfection schedules for changing rooms, shower areas, rest areas and shared facilities. Inspect all areas regularly and ensure consistent hygiene standards.

Facilities & Equipment: Conduct routine checks of lockers, showers, air-conditioning and other equipment. Report defects, coordinate repairs and follow up to ensure timely resolution.

Safety & Emergency Response: Enforce workplace safety and fire safety procedures. Identify hazards, maintain clear emergency access and ensure staff understand incident reporting and emergency response procedures.

Inventory & Cost Control: Monitor the use of toiletries, cleaning supplies and guest amenities. Maintain stock records, conduct inventory checks and minimise waste and stock losses.

Coordination & Reporting: Implement company policies, communicate management instructions and maintain accurate handover and incident records. Work closely with other departments and carry out other reasonable duties assigned by management.

Requirements

• Relevant experience in hospitality, spa, wellness, leisure facilities or a similar service environment.
• Previous supervisory or team leadership experience preferred.
• Strong customer service, communication and problem-solving skills.
• Able to organise daily operations, guide staff and handle guest concerns calmly and professionally.
• Good understanding of hygiene, workplace safety and guest privacy.
• Able to work rotating shifts, including weekends and public holidays.

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