Duty Manager

Key Responsibilities :

• Be present on the floor and ensure seamless daily operations across all departments.
• Maintain 5-star hygiene and cleanliness standards throughout the property.
• Support the Operations & Guest Experience Manager in supervising and training teams.
• Handle guest requests, feedback, and unexpected situations with professionalism and empathy.
• Lead by example, ensuring every guest interaction reflects Tugu’s soul and storytelling.
• Monitor facilities, F&B outlets, and public areas for consistency and quality.
• Communicate effectively between departments to guarantee smooth guest journeys.

Requirements : Minimum D3/S1 in Hospitality, Hotel Management, Tourism, or related field.

• Minimum 3–5 years of experience in hotel operations, preferably in Duty Manager, Assistant Front Office Manager, Front Office Supervisor, or similar supervisory roles.
• Experience in boutique, luxury, heritage, or 4–5 star hotel is highly preferred.
• Strong understanding of Front Office, Housekeeping, and F&B operations.
• Excellent leadership, decision-making, and problem-solving skills.
• Able to handle guest complaints and operational issues professionally and efficiently.
• Strong attention to guest experience, service excellence, and operational standards.
• Good command of English, both spoken and written.
• Familiar with VHP/POS and hotel operational systems.
• Willing to work shifts, weekends, and public holidays.

• Love being on the floor, solving problems, and delighting guests.
• Believe discipline and beauty can go hand in hand.
• Take pride in making every day smoother, cleaner, and more magical.
• Want to grow into a senior leadership role in a brand that values soul and excellence equally.

Skills: Hotel Management, Housekeeping, Hotel Reservations, Hotel Reception