Customer service employee - Day

Our client is an international and innovative family business with more than 30 million pairs of shoes sold per year. As an established player in the footwear and fashion world, they work with their own brands, private labels, and international licenses.

You will join an open corporate culture with short communication lines. Team spirit, passion, positivity, and quality are central.

Job description

3 reasons to choose this job

• International challenge
• Strong family business
• Flexible hours and 1 day of working from home

What your job looks like

• Helping customers via e-mail and telephone.
• Processing and following up on orders.
• Manually inputting goods into the system.
• Following up on deliveries and deadlines.
• Maintaining contact with the 2 representatives in Poland.
• Following up on complaints about late or damaged deliveries.
• Collaborating with Account Managers and internal departments.

What you need for the job

• Bachelor's degree or equivalent through experience.
• Fluent Polish and English, especially in writing.
• Initial experience in Customer Service.
• Strong organizational and accuracy skills.
• Customer-oriented and commercially minded.
• Good knowledge of Dutch is a plus.

The ideal colleague is...

An enthusiastic and positive team player who takes responsibility. Someone who really wants to help customers further, likes to take initiative, and fits the values of team spirit, passion, commitment, and excellence.