Night Receptionist

The versatile Night Receptionist participates in the daily missions inherent to the hotel's operations and is the guarantor of the establishment's smooth running in the absence of management. He/she ensures customer satisfaction throughout their stay by offering high-quality welcome. He/she performs these missions in compliance with the standards and procedures of the Honotel group. 5 days per week - working weekends and public holidays - 2 consecutive days off. Benefits: Performance bonuses, mutual insurance, 50% coverage of TCL subscription, internal training.

1. Reception

Expected result: Guarantee a high-quality welcome according to happyculture standards

• Take reservations by phone, by email, or in person
• Welcome customers (check in/check out)
• Market the establishment by proposing complementary services
• Concierge: know the city of Lyon and inform customers about tourist sites, activities, restaurants
• Collect payments and invoice customers (rooms, breakfast, taxes, room service, laundry)
• Respond to reservation emails
• Control the reservation schedule and manage room allocation
• Verify and close the cash register
• Perform the daily computer closing
• Handle customer complaints and objections and inform the Director or Assistant Director in case of disputes

1. Gourmet corner and breakfast

Expected result: Ensure the proper upkeep and replenishment of small catering areas

• Guarantee the continuous replenishment of the gourmet corner
• Propose and serve customers who wish to take a gourmet break at reception
• Inventory missing products and place orders under the supervision of managers
• Assist with breakfast service during peak times

1. Cleaning and maintenance

Expected result: Be the guarantor of the cleanliness and proper upkeep of the reception areas

• Ensure relations with external service providers (cleaning company, laundry company, technical maintenance)
• Maintain the cleanliness of common and outdoor areas
• Report any damage and trigger a technician visit under the supervision of Management

1. Administrative tasks

Expected result: Ensure the daily management of the hotel

• Establish and record housekeeping sheets
• Control reservations
• Follow up and pursue customer debts
• Process agency commissions
• Respond to all types of requests by email

REQUIRED SKILLS FOR THE POSITION

• Knowledge: Master English, know the HappyCulture brand standards, know the city's tourist offerings, know the safety and hygiene rules specific to the hotel industry.
• Know-how: Be versatile, have good IT skills, have good organizational skills, market the establishment.
• Soft skills: Positive attitude, team spirit, autonomy, dynamism, sense of priorities, rigor, and self-control in all circumstances.