Front Office Manager (M/F)

About the company

At 55 avenue de Saxe, facing the Eiffel Tower and neighbor to the Champ de Mars, Hôtel SAX Paris, LXR Hotels & Resorts, illustrates the art de vivre of a unique neighborhood: the 7th arrondissement. Imbued with art, culture, and elegance, the hotel opens as a living space for travelers in love with Paris and Parisians in love with Paris.

Your tasks

In the heart of the capital, where elegance meets excellence, Hôtel SAX Paris embodies a refined and contemporary art de vivre. In this exceptional setting, we are currently looking for a passionate Front Office Supervisor (M/F), ready to sublimate every moment and offer much more than a service: a true customer experience.

Operational supervision of the reception

1. You supervise the daily activities of the reception to guarantee an irreproachable and highly personalized welcome.
2. You coordinate the teams on duty to optimize operational efficiency and ensure rapid handling of customer requests.
3. You ensure the correct application of check-in and check-out procedures.
4. You ensure the continuity and fluidity of service, especially during peak periods.

Management & team development

1. You support, supervise, and motivate the reception teams in a dynamic of excellence.
2. You ensure the training of new employees in the service standards of Hôtel SAX Paris.
3. You monitor the skill development of the team and promote their professional growth.
4. You instill a culture of high-end service and operational rigor.

Customer experience & management of complex situations

1. You anticipate customer needs in order to offer them a tailored and memorable experience.
2. You manage specific requests and complex situations with tact, diplomacy, and a sense of service.
3. You guarantee a warm, fluid, and consistent welcome throughout the entire customer journey.
4. You actively contribute to customer satisfaction and loyalty.

Coordination & inter-departmental communication

1. You ensure fluid communication with other hotel departments to guarantee a consistent customer experience.
2. You transmit key information regarding customers and operations in a precise and structured manner.
3. You participate in the global coordination of services to ensure perfect synchronization of operations.

Requirements

Your Know-How

• You have perfect mastery of English, both spoken and written.
• You have proven experience in reception within a high-end establishment or luxury hotel.
• You have a confirmed ability to supervise, motivate, and unite a team toward excellence.
• You possess an exceptional sense of service and a strong ability to anticipate customer needs.

Your Soft Skills

• You demonstrate great adaptability and are able to manage multiple tasks simultaneously with efficiency.
• You have a confirmed ability to supervise, motivate, and unite a team toward excellence.
• You possess an exceptional sense of service and a strong ability to anticipate customer needs.
• You have an irreproachable presentation and excellent interpersonal skills.

Other

Embody the essence of Parisian luxury, where every service becomes a signature and every welcome an exceptional experience.