Receptionist - Night Concierge (accommodation provided) M/F - Hôtel Saint-Georges
Machine translation — original language: French.Show original
As a receptionist - night concierge, you will be required to perform the following missions:
- Reception side:
- Anticipate client needs and requests and ensure loyalty
- Ensure the security of the hotel
- Ensure good communication with the teams
- Master IT tools (PMS, office software, Internet)
- Perform check-in and check-out
- Perform cash operations (collection, invoicing, monitoring the daily log and cash float)
- Ensure the correct entry of client information (nationality, source, etc.) in order to obtain reliable statistical data
- Respond to concierge requests
- Plan reservations and room occupancy
- Optimize hotel reservations
- Ensure the smooth running of the clients' stay
- Demonstrate versatility on an occasional basis (bar, luggage storage...)
- Perform the daily closing
- Carry out technical and security rounds
- Set the restaurant for breakfast and assist in its preparation
Concierge side:
- Ensure overall client satisfaction in terms of service and welcome and know how to respond to specific requests
- Respond to any service and information request, internal & external, from the client
- Organize and plan the bellhop's work
- Act as a communication vector between the client and the various internal and external service providers of the hotel
- Be responsible for respecting the goods entrusted by the client
- Take and follow up on various reservations (ticketing, restaurants, taxi...)
- Be responsible for the invoicing of ancillary sales
- Be knowledgeable about the hotel's external news (technical, cultural, and event news)
- Demonstrate excellent interpersonal skills, commercial aptitude, and advisory skills
Schedule: 5 working days, 2 days off - 8 hours per day Motivated and passionate about the world of hospitality and reception, you are dynamic, autonomous, available, and assiduous. Possessing an excellent presentation, you have a very good sense of contact, service, and welcome when facing a demanding clientele. You have a perfect command of professional English.