Receptionist - Rotating

Your tasks

• Welcome and farewell: Receive customers with kindness, hand over keys or access cards, and bid them farewell at the end of their stay.
• Check-in and Check-out Process: Register identification data, verify reservations, issue invoices, and process payments.
• Tourist information: Recommend places of interest, restaurants, transportation, and coordinate the hiring of external services.
• Complaint management: Listen calmly and resolve unforeseen events, complaints, or special requests from guests.
• Reservation control: Manage requests via telephone, email, or online platforms (OTAs), assigning available rooms.
• Use of the PMS system: Use the hotel management software to maintain control of the room status in real time.
• Internal coordination: Communicate with the housekeeping team to know which rooms are already clean and ready for new arrivals.
• Cash and billing: Keep a record of income, perform the daily cash closing, handle currency exchange, and issue receipts or invoices.

Requirements

• Minimum education: Upper secondary education - Professional Education T
• 1 year of experience
• Languages: English
• Age: between 20 and 35 years old