Banquet Captain

Do you want to be part of a hotel that has made history here in CDMX?

We are looking for an experienced Banquet Captain to join our high-quality service team.

JOB OBJECTIVE

Coordinate and supervise the operation of banquet events and services, ensuring that setups, food, beverages, and customer service are executed according to the quality, service, and presentation standards established by the hotel, guaranteeing a satisfactory experience for the client and an efficient operation of the team.

FUNCTIONS AND RESPONSIBILITIES

• Coordinate and supervise the operation of social events, corporate events, groups, weddings, congresses, and meetings.
• Pre-review the event program, number of attendees, menu, beverages, setup, schedules, and special requirements.
• Supervise that the ballroom is correctly set up before the start of the event.
• Verify tables, chairs, linens, china, glassware, cutlery, audiovisual equipment, and other required elements.
• Coordinate the personnel assigned to the event, distributing activities and service stations.
• Supervise the performance of captains, waiters, busboys, and casual staff.
• Conduct the pre-event briefing, communicating specific details and requirements to the team.
• Maintain constant communication with Kitchen, Steward, Warehouse, Setups, Events, and other involved areas.
• Verify that food is served according to the contracted menu, quantities, times, and established presentation.
• Supervise beverage service, ensuring compliance with contracted specifications.
• Provide punctual follow-up to the scheduled event times.
• Personally attend to the needs and requests of the client during the development of the event.
• Timely resolve operational situations or special requests that arise during service.
• Supervise that personnel maintain a professional attitude, appropriate presentation, and service standards.
• Verify that hygiene and food safety protocols are met.
• Supervise the correct handling of equipment, furniture, china, glassware, and utensils.
• Control and report shortages, damages, or losses of equipment during the event.
• Supervise the breakdown of the ballroom and the correct return of the equipment used.
• Verify that service areas are left clean and orderly at the end of each event.
• Support the preparation and follow-up of banquet equipment inventories.
• Report any incident, complaint, or relevant situation occurring during the event to the immediate supervisor.
• Participate in operational meetings and event follow-up meetings.
• Train and guide new or casual staff regarding service standards.
• Support high-demand events and special operations when required.
• Comply with and enforce the policies, procedures, and standards established by the hotel.

Experience:

• Minimum of 2 to 3 years of experience in banquet operations.
• Previous experience as a Banquet Captain or similar position.
• Experience coordinating personnel and events of different dimensions.
• Desirable experience in full-service hotels and high-volume events.

KNOWLEDGE

• Banquet operation and service.
• Ballroom setup and different types of events.
• Food and beverage service.
• Protocol and etiquette.
• Service timing and sequence.
• Group management and customer service.
• Inventory and banquet equipment handling.
• Hygiene and food safety standards.
• Reading and following service orders / BEO.
• Basic handling of department systems and administrative formats.

COMPETENCIES

• Leadership.
• Organization and planning.
• Effective communication.
• Customer orientation.
• Teamwork.
• Decision making.
• Sense of urgency.
• Problem solving.
• Personnel management.
• Attention to detail.
• Tolerance for working under pressure.
• Proactivity.
• Excellent presentation and service attitude.

We offer a challenging and rewarding work environment, where your contribution will be valued and appreciated.

Bring your experience and your passion for high-quality service.

Your story begins with us!

-Requirements-

• Minimum education: Higher education - Bachelor's degree
• 2 years of experience
• Languages: English

Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan