Breakfast and Room Service Manager M/F - Hôtel Le Coucou
Machine translation — original language: French.Show original
- Assist the Food & Beverage Manager in the organization and operational management of Breakfast, Room Service, and Mini-Bar activities.
- Supervise and coordinate the operations of these different services in compliance with the establishment's quality standards.
- Ensure the smooth running of services and guarantee a customer experience in line with the establishment's requirements.
- Supervise, support, and develop teams on a daily basis.
- Participate in the creation of schedules and the organization of human resources based on activity levels.
- Ensure the distribution of tasks and oversee the proper coordination of teams during services.
- Participate in the recruitment, integration, and training of employees.
- Lead briefings and ensure the transmission of operational information to the teams.
- Monitor the quality, presentation, and replenishment of the breakfast buffet throughout the service.
- Supervise Room Service activity and ensure the quality of services delivered in rooms.
- Ensure the follow-up of operations related to minibars, including their replenishment, control, and maintenance.
- Ensure the application of procedures, quality standards, and food hygiene and safety rules (HACCP).
- Monitor customer satisfaction and manage complaints in compliance with the establishment's standards.
- Contribute to revenue development and the optimization of the performance of the various services.
- Participate in the monitoring of stocks, orders, and the material needs of the services.
- Ensure the administrative and operational follow-up of the activity and propose continuous improvement actions.
- Ensure fluid communication with Reception, Housekeeping, Concierge, Kitchen, and all establishment services to guarantee a consistent and personalized customer experience.
- Proven experience in a similar position within a high-end or luxury establishment.
- Excellent culture of service, customer experience, and customer satisfaction.
- Natural leadership and the ability to unite, support, and develop teams.
- Sense of organization, rigor, and attention to detail.
- Excellent communication and information transmission skills.
- Ability to develop sales and contribute to the performance of the point of sale.
- Mastery of reservation tools (Seven Rooms would be a plus), payment systems, and software related to restaurant activity.
- Fluent English is essential; proficiency in a second language is appreciated.
All our positions are open to people with disabilities.
What we offer you:
- Shared, comfortable, and friendly accommodation in exchange for a housing contribution (€200/month for a single room)
- Uniform provided and maintained
- Work organization in continuous shifts or split shifts depending on the position
- Staff restaurant
- 2 days off per week
- Clothing allowance paid at the end of the season
- Specific bonus for non-resident employees
- Attractive remuneration with loyalty and referral bonuses
- Overtime recovered and/or paid
- Social, sporting, and well-being events throughout the season
- Internal training and workshops
- Employee recognition program
- Possible involvement in CSR projects
- Career advancement opportunities within the Maisons Pariente group
- Digital access to schedules, contracts, and payslips
- Alan health insurance: 7/7 health access without an appointment, with an AI assistant and fast services in a single application
Be ready to live an unforgettable adventure this winter.
Le Coucou and Maisons Pariente look forward to welcoming you to our exceptional and warm universe.