Assistant Spa Manager M/F - Hôtel Le Coucou

• Assist the Spa Manager in the organization and daily management of Spa activities.
• Ensure the smooth operational functioning of the Spa and guarantee a customer experience in line with the establishment's standards.
• Supervise reception, reservations, and the customer journey throughout their experience at the Spa.
• Ensure the quality of treatments and ensure compliance with protocols and service standards.
• Perform wellness treatments and services according to business needs and established protocols.
• Supervise, support, and develop teams on a daily basis.
• Ensure continuity of Spa management in the absence of the Spa Manager.
• Participate in the recruitment, integration, training, and development of employees.
• Monitor Spa and team performance (customer satisfaction, loyalty, sales, productivity, and compliance with procedures).
• Participate in monitoring commercial objectives and developing Spa turnover.
• Manage stock monitoring, orders, and supplies of products and consumables.
• Ensure the good condition, maintenance, and functioning of Spa equipment and facilities.
• Participate in the administrative and financial monitoring of the activity (cash desks, invoicing, performance indicators, and reporting).
• Handle customer complaints and implement necessary actions for their satisfaction.
• Develop and maintain relationships with Spa partners and suppliers.
• Ensure fluid communication with the various hotel departments to guarantee a consistent and personalized customer experience.
• Participate in establishment openings, development projects, and the implementation of Spa offers, protocols, and tools.
• Significant experience in a similar position, preferably in high-end hospitality.
• Excellent culture of service, customer experience, and customer satisfaction.
• Good knowledge of the wellness universe, treatment protocols, and quality standards of a high-end Spa.
• Excellent organizational skills, rigor, and priority management.
• Natural leadership and the ability to support, motivate, and develop teams.
• Excellent interpersonal skills, listening, and communication skills.
• Ability to handle sensitive situations and customer complaints with professionalism.
• Commercial sense and aptitude to develop sales and customer loyalty.
• Ability to analyze performance and contribute to achieving Spa objectives.
• Proficiency in IT tools and software related to Spa activities.
• Fluent English is essential; proficiency in a second language is appreciated.

All our positions are open to people with disabilities.

What we offer you:

• Shared, comfortable, and friendly accommodation in exchange for a housing contribution (€150/month for a shared room, €200/month for a single room)
• Uniform provided and maintained
• Work organization in continuous shifts or split shifts depending on the position
• Staff restaurant
• 2 days off per week
• Clothing allowance recovered or paid at the end of the season
• Specific bonus for non-resident employees
• Attractive remuneration with loyalty and referral bonuses
• Overtime recovered and/or paid
• Social, sporting, and wellness events throughout the season
• Internal training and workshops
• Employee recognition program
• Possible involvement in CSR projects
• Career advancement opportunities within the Maisons Pariente group
• Digital access to schedules, contracts, and payslips
• Mutuelle Alan: 24/7 health access without an appointment, with an AI assistant and fast services in a single application

Be ready to live an unforgettable adventure this winter. Le Coucou and Maisons Pariente look forward to welcoming you to our exceptional and warm universe.