Front Office Welcomer (FT) - Hotel Indigo The Hague - Palace No
At Hotel Indigo The Hague – Palace Noordeinde our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring.
Hotel Indigo The Hague - Palace Noordeinde
At the heart of the Parliament Centre of The Hague, located at a prestigious spot opposite the Royal Palace Noordeinde, Hotel Indigo The Hague – Palace Noordeinde opened it's doors in 2018. Once occupied by “De Nederlandsche Bank”, our boutique hotel with 63 rooms, restaurant Stocks&Bonds, The Gold Bar and 2 meeting rooms/private dining borrows some of these unique elements in its décor. Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood – delivering an experience that is truly reflective of the local culture, character and geography.
A day in the life of…
As a member of the Front office team, you will be carrying out the following tasks:
- Ensure a smooth check-in for our late arrivals;
- Ensure an efficient check-out for our early departures;
- Prepare welcome amenities / VIP arrivals;
- Ensure all administrative tasks/checks are carrierd out;
- Answer incoming calls, e-mails and guest request;
- Perform a full property walk ensuring the guest safety and remove any possible trays/ F&B items in the hallways;
- Attend to any wake-up call requests;
- Reply to guest feedback via our online reputation management tool & escalate neseccary action;
- Carry out some small cleaning tasks to make sure our lobby and reception look spotless;
- Hand-over with your colleagues at the beginning and end of your shift;
As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience. In return for your hard work, you can look forward to:
- A competitive salary of € 2505,04 (gross Salary)
- Travel allowance 0,23 per km (two-way)
- Night bonus of 20%
- Special emplo