Hotel Supervisor

Your tasks

Job Responsibilities

• Supervise and coordinate daily hotel operations, including Front Office, Housekeeping, Guest Services and Maintenance.

• Monitor staff attendance, work performance, duty rosters and manpower allocation.

• Coordinate with different departments to ensure smooth hotel operations.

• Handle guest enquiries, feedback and complaints professionally.

• Monitor room availability, cleanliness, maintenance and service standards.

• Assist in monitoring operational expenses, inventory and resource utilisation.

• Train, guide and supervise hotel employees to maintain service quality and productivity.

• Prepare daily operational reports and report important issues to management.

• Ensure compliance with hotel policies, standard operating procedures and workplace safety requirements.

• Identify operational issues and recommend improvements to enhance productivity and guest satisfaction.

Requirements

Job Requirements

• Relevant experience in hotel operations, hospitality or a supervisory position.

• Good leadership, communication, coordination and problem-solving skills.

• Ability to supervise staff and manage daily operational matters.

• Knowledge of hotel procedures, guest service standards and housekeeping coordination.

• Proficiency in basic computer applications and operational reporting.

• Willingness to work shifts, weekends and public holidays when required.