Your tasks
- Oversee daily hotel operations, including Front Office, Housekeeping, Food &Beverage, Engineering, Security and outsource managed services.
- Manage operational teams to ensure smooth operations and maintain high service standards.
- Monitor guest satisfaction and handle guest feedback and complaints professionally.
- Oversee staff scheduling, manpower planning and daily operational coordination to optimize workforce deployment.
- Supervise and mentor team members to maintain service quality, operational standards and productivity targets.
- Monitor operational costs and implement improvements to enhance efficiency and control expenses.
- Coordinate staff training, onboarding and performance monitoring.
- Liaise with contractors and outsourced service providers to ensure service quality and compliance with operational requirements.
- Identify and resolve operational issues promptly to minimize disruptions.
- Ensure hotel facilities, services and operations comply with company policies and safety standards.
- Respond effectively to operational emergencies, unexpected situations and manpower shortages.
- Maintain clear communication and coordination between operational departments and hotel management.
- Work closely with the Hotel Manager or General Manager to achieve operational goals.
- Perform other duties as assigned by management.
Requirements
- Proven experience as Supervisor or similar role
- Experience managing multi-hotel operations will be an advantage
- Excellent communication and interpersonal skills.
- Organizational and leadership abilities
- Self-motivated with a results-driven approach
