GENERAL MANAGER

Your tasks

• Oversee daily hotel operations and ensure compliance with company policies, SOPs, and service standards.
• Lead Heads of Department to achieve operational, financial, and guest satisfaction targets.
• Develop and manage annual operating budgets, capital expenditure plans, business plans, and sales and marketing strategies.
• Monitor financial performance, P&L, revenue forecasts, and operating costs to maximize profitability.
• Drive sales, revenue management, and yield optimization initiatives to achieve business growth.
• Enhance guest satisfaction through service excellence, effective complaint handling, and continuous improvement.
• Lead refurbishment projects, capital investments, maintenance, and operational improvement initiatives.
• Recruit, develop, and retain talent while ensuring compliance with HR policies and employment regulations.
• Ensure effective procurement, engineering, facilities management, health and safety, and other support functions.
• Prepare regular financial and operational reports for owners and key stakeholders.
• Implement sustainability initiatives and ensure compliance with environmental policies and corporate standards.
• Undertake any additional duties and responsibilities as assigned by the hotel owner.

Requirements

• Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline preferred
• Minimum 3-4 years of relevant hotel operations experience, including in management or supervisory roles within the hospitality or service industry
• Experience leading teams and coordinating hotel departments
• Strong communication skills to assist guests and coordinate effectively with staff
• Ability to manage budgets, control costs, and monitor operational performance
• A professional approach to guest service and complaint resolution