Ընդունարանի աշխատակից
About the company
Central Hotel Yerevan is looking for an experienced, customer-oriented, and enthusiastic Receptionist to join our team.
Your tasks
- Welcome guests and perform check-in and check-out procedures in accordance with the hotel's standards and internal policies.
- Provide guests with information about the hotel's services, facilities, and any special conditions related to their stay.
- Manage room reservations via online platforms, telephone, and in person.
- Communicate relevant guest information to other hotel departments to ensure smooth operations.
- Respond promptly and professionally to guest inquiries and requests.
- Perform cashiering and payment procedures when required.
- Work according to the approved shift schedule while maintaining the highest standards of guest service.
Requirements
- Higher education (preferably in Hospitality, Tourism, Business Administration, or a related field).
- Previous work experience in hospitality or customer service is preferred.
- Knowledge of hospitality and customer service standards.
- Excellent verbal and written communication skills.
- Proficiency in Armenian, Russian, and English (spoken and written) is mandatory.
- Computer literacy (MS Office); knowledge of hotel management software is an advantage.
- Strong organizational skills and attention to detail.
- Ability to work in a team and under pressure.
- Friendly, professional, and customer-focused attitude.
What we offer
- Professional and friendly working environment.
- Career growth and development opportunities.
- Training and continuous professional development.
- Stable employment in a 4-star hotel.