Winter 2026 - 2027: SPA Manager (M/F)

A family business, the Les Balcons group has been building and operating Tourist Residences, Hotels, and Spas in Savoie since 1993. Overlooking the Tarentaise valley at an altitude of 1850 m from the La Rosière resort, the Hôtel Alparena & Spa stands out as an essential warm and comfortable cocoon, recognized for its quality standards and the ultra-personalization of the services offered to its clients. The Hotel includes 58 luxurious and spacious rooms and suites with modern equipment, a spa of over 1000m², and 2 restaurants: l'Alpagio, a bistronomic table, and the Solario, a panoramic mountain brasserie. An independent establishment of human scale, the Alparena is part of a family group, committed to values of proximity, trust, and respect for teams. Here, every collaborator is considered an essential actor in the customer experience.

The position:

As Spa Manager, you are responsible for the wellness experience offered within the Alparena. You ensure the smooth daily operation of the spa, ensuring the quality of treatments, customer satisfaction, and the proper organization of the service. Within a small team, you are a present and operational manager on the ground, capable of participating both in treatments as well as in customer reception and activity organization. Your main missions: Management & organization

Supervise, support, and motivate a small seasonal team

Organize schedules optimally (treatments, reception, rest)

Integrate and train new recruits in the establishment's standards

Field operations

Participate in performing facial and body treatments if the teams need assistance

Provide support at reception, appointment booking, and customer management

Guarantee a daily field presence and manage activity peaks with composure

Customer experience & personalization

Guarantee an irreproachable experience at every stage of the customer treatment journey

Manage specific requests and VIP clients

Anticipate mountain-related expectations: after-ski recovery, hiking, relaxation, management of physical fatigue

Transform every dissatisfaction into a positive experience

Reservation management & software

Master and manage the Fresha software

Optimize the treatment schedule, availability, and cabin occupancy

Performance & commercial development

Monitor turnover and optimize the occupancy rate

Develop the sales of treatments and THALGO products

Implement suitable commercial actions (offers, packages, suggestions)

Quality & standards

Guarantee compliance with treatment protocols and consistent quality

Be the guarantor of cabin cleanliness, hygiene, setup, and ambiance

Maintain service excellence regardless of the crowd and intensity of activity

Stock management & logistics

Monitor product stocks (treatments & sales) and anticipate seasonal needs

Manage orders, linen, and equipment in coordination with management

Inter-departmental coordination

Work in connection with the different departments (reception, housekeeping, F&B, management?)

Fully integrate the spa into the overall hotel experience

Active contribution to the team atmosphere

Profile sought:

Training

Training in aesthetics / spa: CAP, BP, BTS or equivalent mandatory

Excellent mastery of facial and body treatment techniques, knowledge of THALGO products is a real plus

Experience

Professional references and/or letters of recommendation constitute an important criterion in the examination of applications

Significant experience in hotel spas

Experience in management and team supervision

Excellent mastery of quality standards and spa treatment protocols.

Particularly developed sense of customer service, with keen attention to detail and quality.

Languages

Professional English mandatory.

Mastery of a second foreign language is indispensable: Italian, Dutch, or German.

Soft skills & management

Patience, diplomacy, and self-control in all circumstances.

Benevolent leadership and the ability to support teams on a daily basis.

Team spirit, professionalism, and being an example.

Benefits - Job info

On-site accommodation possible,

Housing allowance if you arrange your own accommodation,

Uniform laundry provided

End-of-season bonus depending on involvement,

Free provision of a covered parking space,

10 to 15% discount at the SHERPA convenience store,

Access to the gym during specific time slots,

Preferential spa and restaurant rates

Possibility of internal luxury hospitality training and evolution within the group

Evolving contract in terms of both salary and position and can be renewed...