Winter 2026-2027: Front Office Manager (M/F)
A family business, the Les Balcons group has been building and operating Tourist Residences, Hotels, and Spas in Savoie since 1993. Overlooking the Tarentaise valley at 1,850 m altitude from the La Rosière resort, the Hôtel Alparena & Spa stands out as an essential, warm, and comfortable cocoon, recognized for its quality standards and the ultra-personalized services offered to its clients. The Hotel includes 58 luxurious and spacious rooms and suites with modern equipment, a spa of over 1,000m², and 2 restaurants: l'Alpagio, a bistronomic table, and the Solario, a panoramic mountain brasserie. An independent, human-sized establishment, the Alparena is part of a family group, committed to values of proximity, trust, and respect for teams. Here, every collaborator is considered an essential player in the customer experience.
The position:
As Front Office Manager and in collaboration with Management, you will ensure the coordination of the reception team, ensure compliance with the establishment's standards, and accompany clients throughout their stay. Your main missions: Welcome & customer experience
Supervise arrivals and departures and ensure they run smoothly
Ensure a personalized welcome and respond to specific client requests
Be attentive to customer satisfaction and ensure the follow-up of any complaints
Be present on the ground and contribute to maintaining a high level of service quality
Supervise the follow-up of reservations and client files
Ensure the proper preparation of arrivals and the follow-up of stays.
Ensure coordination with the different departments to meet client expectations.
Organization & supervision of the reception
Organize and supervise the daily activities of the reception
Distribute tasks and ensure the follow-up of the team's work
Ensure the proper transmission of information between teams and the different departments
Anticipate needs and manage unforeseen events related to the activity
Participate in the development of schedules and the organization of teams according to needs
Management & support
Supervise, support, and train the reception teams.
Ensure compliance with the establishment's procedures and standards.
Promote a healthy, caring, and professional working atmosphere.
Coordination with departments
Work in close collaboration with Management, housekeeping, catering, and other hotel departments
Ensure an efficient flow of information between the different departments
Participate in meetings and exchanges necessary for the proper functioning of the establishment
Management & procedures
Ensure compliance with payment and closing procedures.
Ensure the follow-up of daily reception operations.
Control the proper use and updating of reception tools and software.
Participate in the monitoring of indicators and reporting requested by Management.
Profile sought:
A hotel management degree is an asset
First experience in hotel reception required
Experience in high-end hospitality strongly appreciated
Fluent English is mandatory (advanced oral, telephone, written)
Another language is essential: Italian, Dutch, German
Excellent mastery of hotel reception codes
Certain willingness, curiosity, and motivation for the proposed position
Constant patience and diplomacy, even when facing a complex task
Transparency and honesty are 2 of your favorite adjectives
Mastery of the Office pack (Excel is imperative) and PMS (Opera / Mews / Resalys / equivalent)
Ultra-developed sense of customer service as well as a keen sense of detail and quality
Team spirit
Benefits - Job info
On-site accommodation possible,
Housing allowance if you arrange your own accommodation,
Uniform laundry provided,
End-of-season bonus depending on involvement,
Free provision of a covered parking space,
10 to 15% discount at the SHERPA convenience store,
Access to the gym during specific hours,
Preferential rates for spa and restaurant
Possibility of internal training in luxury hospitality and evolution within the group
Contract that can evolve in terms of both salary and position and can be renewed from season to season depending on each candidate's motivation. Start date during December
#CDD #HCR #Experience: 3 years minimum #hotel