Winter 2026-2027: SPA Reception Agent (M/F)
A family business, the Les Balcons group has been building and operating Tourist Residences, Hotels, and Spas in Savoie since 1993. Overlooking the Tarentaise valley at 1,850 m altitude from the La Rosière resort, the Hôtel Alparena & Spa stands out as an essential, warm, and comfortable cocoon, recognized for its quality standards and the ultra-personalization of services offered to its clients. The Hotel includes 58 luxurious and spacious rooms and suites with modern amenities, a spa of over 1,000m², and 2 restaurants: l'Alpagio, a bistronomic table, and le Solario, a panoramic mountain brasserie. An independent establishment of human scale, Alparena is part of a family group, committed to values of proximity, trust, and respect for teams. Here, every collaborator is considered an essential player in the customer experience.
The position:
As a member of the Spa reception team, you are the first point of contact for the establishment's wellness area. You ensure the welcome of hotel guests as well as external residents benefiting from access to the relaxation area. Your role is essential: to guarantee a fluid, pleasant experience that respects the spa's relaxation setting, while ensuring proper compliance with the rules for using the facilities. Your main missions: Reception & spa customer experience
Welcome hotel guests and external clientele in a professional and warm manner
Explain how the wellness area works and guide customers
Manage equipment (towels, etc.) and assist throughout the spa journey
Be the guarantor of the first impression and the customer experience
Access & flow management
Control access to the relaxation area (hotel and partner residence)
Organize and smooth out arrivals according to occupancy with diplomacy
Respect for the spa setting and rules
Ensure the application of the internal regulations
Guarantee a serene and respectful atmosphere
Customer relations & communication
Respond to requests from the Hotel's international clientele
Direct customers toward spa services
Participate in the upselling of products from the THALGO range and complementary services
Coordination & operation of the space Work in connection with the spa manager, the practitioners, and the hotel reception team Hygiene & space management
Ensure compliance with hygiene rules in the aquatic area
Participate in the organization of the relaxation area
Contribute to the cleanliness and hygiene of the reception area and the fitness room
Profile sought:
Experience
Professional references and/or letters of recommendation constitute an important criterion in the examination of applications.
Significant experience in a similar position, ideally in a high-end establishment or in duty management.
Languages
Fluent English required.
Mastery of another foreign language is a real plus.
Skills
Excellent communication and customer relations skills.
Ability to adapt to different customer profiles, both adults and children.
Proficiency in IT tools and reservation software.
Good knowledge and respect for hygiene and safety standards.
Knowledge of THALGO products would be appreciated.
PSC1 constitutes a real plus.
Soft skills
Sense of organization, rigor, and attention to detail.
Excellent presentation and sense of customer service.
Ability to work in a team and remain efficient in high-traffic or high-pressure situations.
Spirit of mutual aid and ability to provide support to colleagues, including on missions outside the usual scope.
Evolving contract in terms of both salary and position, which can be renewed from season to season depending on each candidate's motivation. Start date during June
#CDD #HCR #Experience: 2 years minimum #CAP/BEP