Front Office Manager (M/F)

Job Description:

We would be happy to welcome you to the position of Front Office Manager (M/F) within our lyf Gambetta Paris establishment!

The lyf brand (pronounced "life") is a hotel concept from the Ascott group. Halfway between a hotel and long-stay, lyf appeals to those looking for much more than just accommodation: a true community living experience.

With its flexible and modular spaces, lyf allows everyone to work, relax, exchange, and share. Our "Stay, Work, Play" credo summarizes our ambition in three words: to welcome our guests warmly, offer them the comfort of a hotel, and allow them to fully enjoy our shared spaces and the energy of our Ambassadors of Buzz.

A true pillar of the customer experience, you are the point of reference for the reception team and the guarantor of the smooth running of daily operations.

Directly reporting to the Chief lyf Guard, you supervise and support a team of receptionists, both day and night. You ensure the quality of the welcome, customer satisfaction, and the correct application of procedures, all while breathing the lyf spirit into the team.

Organized, reactive, and endowed with true leadership, you know how to unite your team, anticipate needs, and find solutions with professionalism, energy, and enthusiasm.

Want to take on the challenge? Here are the missions that will be entrusted to you:

Guarantee the quality of the welcome and the customer experience within the establishment.

• Organize, coordinate, and supervise the work of the reception team, composed of day and night receptionists.
• Support, train, and develop the skills of team members on a daily basis.
• Supervise check-in and check-out operations, reservations, and the follow-up of customer files.
• Manage specific requests and complaints with calmness, efficiency, and a sense of priority.
• Guarantee fluid and reliable communication between the reception and the various departments of the establishment.
• Supervise group arrivals and ensure the follow-up of their billing.
• Organize and control daily billing, in collaboration with the relevant teams.
• Actively participate in the establishment's commercial policy: upsell, sale of additional services, and promotion of offers.
• Ensure the application of the pricing policy and promote the loyalty program to customers.
• Participate in the management of e-reputation and contribute to the continuous improvement of the customer experience.
• Ensure compliance with safety, hygiene, and environmental procedures.
• Participate in the recruitment and integration of new members of the reception team.
• Be proactive in evolving practices and continuously improving the functioning of the reception.

By the way, to hope to be our "perfect match":

• You have a successful first experience in hotel reception, ideally with experience in supervision or team management.
• You speak English fluently, of course (at least
• You are a natural leader and know how to unite, support, and grow a team.
• You have an excellent sense of hospitality and service, with a true customer culture.
• You are autonomous, rigorous, organized, and capable of making decisions.
• You possess very good communication skills and active listening.
• You have a commercial flair and know how to identify upsell opportunities.
• You are reactive, available, and endowed with a true sense of anticipation.
• You are comfortable with IT tools, particularly PMS and Microsoft Office.
• And above all, you love working in a team and contributing to a positive and convivial atmosphere!

The advantages of joining us.

• The real estate collective agreement: 35h contract, paid or recovered public holidays, etc.
• Two consecutive rest days per week, including one Saturday and Sunday per month.
• A restaurant voucher card as well as 50% reimbursement of transport costs.
• An incentive/profit-sharing scheme and advantageous health insurance.
• Advantageous rates in group establishments worldwide.
• A works council (CSE) that offers holiday vouchers, gift cards, cinema cards, reimbursements, and many interesting offers every year.
• Internal recognition, exchange, and training programs.
• Geographical mobility and strong internal evolution: more than two-thirds of our Assistant Managers and Establishment Directors come from internal promotion.
• Monthly afterworks to meet your colleagues from headquarters and other establishments!

See you very soon!

To know, if you perhaps do not know us yet.

The Ascott Limited is a Singaporean hotel group, an international leader in the Apart'Hotel market, which